Read what people are saying
about Precision Garage Door in:
San Antonio, TX
Precision Garage Door of San Antoniohas received 2915 reviews, averaging 4.94 Stars:
San Antonio, TX
San Antonio, TX
The technicians were great, super helpful and knew how to get the job done...very happy with them. BUT...I was very disappointed with the my experience with the office staff and sales team. They needed to order a panel for my garage door and said it would take less than two weeks. After 3 weeks no phone, no communication and no panel. My first phone call to the office - they told me the order was delayed because of the bad weather and it should be here in a few days. I week later - no phone, no communication and no panel. I called and was told they didn't know why it was taking so long and would call me the next day to update me on the statues. The next day - still no phone. Another week came and went. I called back and asked for the manager - and was told she was out of the office for a few days but would call me first thing when she got Tuesday. Tuesday came and went and still nothing. After 5 weeks, I called and spoke to the manager finally... She told me the door would be in the next day and scheduled my technician. I asked her how she would make the situation right and was told that it was not there fault and they couldn't do anything. After complain to the manager I was given a $50 credit. Great technicians - but very poor communication and customer care with the office. Sad to say that I will not be using them again or recommending them.
- John Hinkebein
Please accept my apology for any frustration and inconvenience caused by the delay of the order you placed with us. When we spoke on Feb. 20, 2015 I informed you I was not satisfied with the information I had received from the distributor, but unfortunately there was nothing I could do to rectify the matter. I hope in the future if you have other garage door needs you will reconsider and allow us an opportunity to redeem ourselves.
Product:
San Antonio, TX
Dan, Was very pleasant and very professional. Knew immediately what my problem was and corrected the problem.
- Joanna Parrish
San Antonio, TX
Very great installer. Love my new Opener.
- Promises Vayre
San Antonio, TX
Great job! Good customer service.
- David Anderson
San Antonio, TX
Thank you for being prompt and honest!. You could have charged me for unnecessary work but you provided a safe solution!
- Juanita Galvan
San Antonio, TX
Everyone I had contact with was helpful & friendly: the person who answers the phone at the office; the technician. I was especially pleased that a technician came within a few hours of my garage door not working properly. He did a temporary fix; then came back to install a new opener. Your company had installed the opener that quit working (the board inside the mechanism quit working) several years ago & I was pleased with the service then. In the interim I had contacted your office when the remote did not work well; the receptionist then explained how to get & install new batteries into the remote. I did that and the remote resumed working. So, I have been very pleased with the service I received over time Marga Speicher
- Marga Speicher
Product:
San Antonio, TX
Dan was so nice and very knowledgeable. He did a wonderful job and timely matter. I will recommend your company, thank you!
- Phillip Meredith
San Antonio, TX
Very professional, excellent service. The gentleman who installed our replacement door took the time after installation to educate my wife and i about all the improvemetns over our prior door that had torn.
- Mike Hilliard
San Antonio, TX
This guys are awesome. The repair was very fast and they even showed up early for the appointment. Very happy with their work and service.
- Matt Wilbanks
Product:
San Antonio, TX
Savior! Thank you for your expertise. I would highly recommend Jason!
- Lee Maltais
San Antonio, TX
Very satisfactory service. Excellent technician!
- MAXINE COHEN
San Antonio, TX
Great service, very polite
- Brianna Ward
San Antonio, TX
Did a great job finding the problem and fixing it.
- Connie Watts
San Antonio, TX
Found the problem, thank you!
- Lindsay Rodriguez
San Antonio, TX
Technician performed the service in a timely manner and very professionally. He seemed to know about my particular door inside and out. Very impressive. Dan was my technician and he fixed me up.
- Jerry Miers
Product:
San Antonio, TX
Jason was outstanding! He really knows the garage repair business! He is friendly, courteous, and informative.
- Rudy Garcia
Product:
San Antonio, TX
The tech was very qualified. he was ahead of schedule and did his job well. I will use your company in the future. Installed rubber door bottoms.
- Esther Petri
Product:
San Antonio, TX
What great customer service -- starting with helpful info on website and coupon on Facebook, scheduled appointment in a few hours, sent email link with intro and reviews of technician Jason Dawson, who called when on his way. All that created high expectations which Jason (and Joe who was with him) met and exceeded. Jason diagnosed problem with sensors and wiring, offered options and fixed. I highly recommend to others.
- Cyndi Krier
Product:
San Antonio, TX
Dan, got to my home 5 minutes his scheduled time, wish i appreciated. He informed me of the problem and how it was going to get fixed. He was done within 20 minutes of getting to my home. He showed me what he did to solve the problem. He also informed me that within time I will need to replace my garage door. He did give me a price for the door. Once I save the money I will call Precision to come out and replace my garage door. Dan thanks for all your help, I really appreciate it.
- Janie Castillo
San Antonio, TX
Jason did a good job of telling me what needed to be done. He did a good job and was very nice.
- Mary Mccombs
San Antonio, TX
Very good work. We always have our door serviced by Precision and have no intention of changing to another company.
- Keith & patrice Chesser
Product:
San Antonio, TX
Dan did an amazing job at not only repairing mt garage door, he acted as a neighbor. He let me know the problem and a variety of ways to repair it.
- Danny Foster
San Antonio, TX
This was the second time using your services. Dan was very respectful and arrived in a timely manner. Dan repaired our opener very quickly. Thanks!
- Larry Lee
San Antonio, TX
thank you so much for sending Larry to our help he is right on. you have 5 stars
- Luis Del Rio
San Antonio, TX
5 Star Service! A quick response to an emergency situation. Explained problem and what he needed to do to fix it and did so quickly. Would be on my first call list if another repair is ever needed.
- Dolores Larkin
San Antonio, TX
I will continue as a customer. You gave me good and helpful knowledge of the door.
- BILL MULKEY
San Antonio, TX
Dan was very cordial and has a pleasing personality. He identified the issues with our garage door and resolved these issues in a timely manner. Dan obviously is an experienced technician in your industry and an obvious asset to your staff.
- Eugene & Sara Joyce
San Antonio, TX
I would like to recognize your tech, Dan, for doing an outstanding job. Dan took the time to explain the issues we were having with our garage plus he made some recommendations for other services to our garage. Please recognize Dan for his hard work.
- Kreg Hazlett
San Antonio, TX
I was given a time range 8-10. Joe called me at 8:45 to tell me he would be there at 9:00, which he was. He fixed my garage door in less than 30 minutes. He then took time to show me how to properly maintain the door. I am really pleased with service and would always call Precision.
- Barry Birnbaum
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Dan is a credit to precision door. He performed the service in an expert and friendly manner.
- Eugene Farrall