Garage Door Repair in Greater San Antonio Metro Area - Page 2

Christine Toth

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Best service!!! Would recommend highly without reservation!

Bob Amass

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The cord came off a roller causing the door to come off it's tracks. I had all the springs and hardware replaced by Precision Door 14 months ago and was given a lifetime warrenty. However when the tech arrived I was advised the warrenty did not cover this and I was charged $199 for a job that took 30 minutes to repair. Extremely disappointed in customer service and the excessive charges for service.

Carol Martin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tried to give 5 stars but the first star would not respond. Recieived good service in a timely manner.

John Hinkebein

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technicians were great, super helpful and knew how to get the job done...very happy with them. BUT...I was very disappointed with the my experience with the office staff and sales team. They needed to order a panel for my garage door and said it would take less than two weeks. After 3 weeks no phone, no communication and no panel. My first phone call to the office - they told me the order was delayed because of the bad weather and it should be here in a few days. I week later - no phone, no communication and no panel. I called and was told they didn't know why it was taking so long and would call me the next day to update me on the statues. The next day - still no phone. Another week came and went. I called back and asked for the manager - and was told she was out of the office for a few days but would call me first thing when she got Tuesday. Tuesday came and went and still nothing. After 5 weeks, I called and spoke to the manager finally... She told me the door would be in the next day and scheduled my technician. I asked her how she would make the situation right and was told that it was not there fault and they couldn't do anything. After complain to the manager I was given a $50 credit. Great technicians - but very poor communication and customer care with the office. Sad to say that I will not be using them again or recommending them.