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Read what people are saying
about Precision Garage Door

Precision Garage Door of San Antonio
has received 12 reviews, averaging 1.00 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I have used your Company for service forever since my husband retired from the Army. Your company totally replaced the garage door, the entire overhead opener system, springs, etc. Tiday I was told that I needed a whole new system and door because I had not done maintenance. First he blamed the door and then me? How insulting can you get. He does not allow you to talk with his interjections and wants to counter instead of listening. Was the wiring, instead of replacing the wiring, he wrapped it with black electrical tape! I have to get some comparison estimates and make some service decisions.
Shirley Toscano
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tech came out. And right away wanting to sell me new door and warranty , afraid to attempt to repaire door, not afraid to charge me.
Adam Torres
A Response from: Martin Behrens

Hello Mr. Torres, Thank you for taking the time to write this review. We do research based on customer comments to make improvements on how to better serve our customer. While doing this I viewed the Safety Inspection Checklist completed by the Technician while he was in your garage. Out of 25 safety items 11 of those items were a FAIL. To refresh your memory I am including the FAILED items in my response. The following items are on the FAIL list. Door Condition: Door Balance, Spring Tension, Rollers, Cables (homeowner supplied wrong size), Center Bearing, Hinges on Left side worn out, Right side replaced by Homeowner, Bottom Weatherseal, Panel Condition – all stiles pulling away from panels. Operator Condition: Surge protector, Operator Reinforcement Bracket Tech Evaluation: Windsor door, stiles pulling away from sections. Homeowner attempted to fix. Homeowner replaced cables at the same time and dropped all tension on spring. Door is structurally compromised and requires replacement of entire system. Windsor doors are no longer available in the San Antonio market. Since the stiles on your Windsor door are pulling away from the panels we are not able to replace the panels. After completing the research into your review I have found the Technician presented you with the most cost-effective option to repair your door. Unfortunately for you, the best option is to replace the door not to repair it.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

service technician really needs to know the values of life. The strong value that I believe in is being HONEST. The service technician that you sent to my house was not honest and deceiving. I end up paying the price through financial distress...so this is why I chose this rating. Also my first is miss spell....Rodolfo
Ardolfo Benavides
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Horrible experience. This is a shakedown operation. DO NOT allow these people into your home or on your property; they will demand a service fee that isn’t disclosed by Angi.com or by their call center. After refusing to be taken advantage of, the servicemen reluctantly left my home. Had I not sternly “escorted “ them out, they’d have occupied my kitchen all evening demanding fees that weren’t agreed upon. Simply put, crooks; buyer beware and use any other company. These people are dishonest.
JD Sida
A Response from: Martin Behrens

Hello Mr. Sida thank you for taking a moment to write a review. After reviewing the recordings and speaking with all the persons involved I would like to extend my apologies. It has been determined that you were never quoted a service call charge. When it was discovered that a service call had not been quoted to you, a verbal apology was extended to you by the Operations Manager on 10/25/2021 prior to you writing a review. Our intent was not to "shake you down' or ''take advantage of you'' but collect a service call fee that should have been quoted to you in the initial call to our company. As you can see from out 3,262 reviews and the 18 years in business, taking advantage of our customers is not the way we do business. In fact, our goal is to provide exemplary customer service. It is through customer comments that we are able to learn & grow as a company. We again sincerely apologize for the miscommunication and hope you would consider us in the future should the need arise.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Started the process of purchasing a new garage door in May. Initial installation occurred in July with an unsatisfactory job. Garage door trim installation was horrible with dirty areas left all over the door trim after installation. Did not get the matter resolved until today (October). Totally umacceptable service which is not characteristic of Precision. Don't know how they managed to falter on this one. My wife was extremely unhappy!!!
Carlton Hinnant
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Called for garage door service on Thursday, May 19th. I have American Homeshield but wasn't sure if they could get someone to me the same day. To make a long story short, after speaking to the service technician from Precision, who seemed very nice and personable, I was looking at paying near $3200 for a new garage door since everything that was broken according to the service technician couldn't be fixed due to the damage he assessed. I was able to get a vendor from American Homeshield to come that day and fixed all the components that I was told earlier couldn't be fixed. I ended up paying $450 out of pocket. Garage door was fixed in about an hour and works better than before.. At the end of the day I was a little disappointed in Precision and if I could score a 0 I would have. I'm not too happy with this experience this past week with your company and will definitely not use or refer anyone in the future. I feel violated and mistreated. I believe I was almost scammed. What do you think?
Chris Burnett
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was shocked the by the charges for a simple task. I was quoted a service call fee of $49.95. The technician arrived, got a ladder, unplugged and then plugged back in the inoperative unit. That was it, but an excessive “fee” added to the service call fee. He then suggested, “while he was there” lubricating the doors. That was about 5 minutes of using a spray can to spray springs and mechanism. Another ridiculously excessive “fee.” The total became $169! It was a mistake calling this company, the padded bill in no way reflected the brief, simple services all added to the service call. I will never call them again.
Robert Snip
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Not pleased. I authorized the work, it was finished and I paid. Later I called other garage door service companies to compare costs. After 3 estimates I got prices $300 and below, for the same work. Precision Charged me nearly $500. I guess my trusting nature cost me at least $200 this time around. Technician was nice and professional, unfortunately his company seems to be over charging for parts and service.
Mike Gramley
A Response from: Martin

Mike - Thank you for taking the time to review our company. Feedback from our customers is necessary to improve our business. Although our prices are quoted before beginning the job I understand you were displeased with our pricing. We are not the lowest in the industry nor are we the highest. We do however use a better grade of hardware including high cycle heavy duty springs.This enables us to better stand behind our product and service in the coming years. I am unable to say why the other companies were quoting you less. Perhaps the disparity in pricing comes in the product they sell. I can say that since we installed our springs, for the next three years should the springs break there will be no charge again for the springs. I thank you for your feedback. Regards

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Best service!!! Would recommend highly without reservation!
Christine Toth
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The cord came off a roller causing the door to come off it's tracks. I had all the springs and hardware replaced by Precision Door 14 months ago and was given a lifetime warrenty. However when the tech arrived I was advised the warrenty did not cover this and I was charged $199 for a job that took 30 minutes to repair. Extremely disappointed in customer service and the excessive charges for service.
Bob Amass
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tried to give 5 stars but the first star would not respond. Recieived good service in a timely manner.
Carol Martin
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technicians were great, super helpful and knew how to get the job done...very happy with them. BUT...I was very disappointed with the my experience with the office staff and sales team. They needed to order a panel for my garage door and said it would take less than two weeks. After 3 weeks no phone, no communication and no panel. My first phone call to the office - they told me the order was delayed because of the bad weather and it should be here in a few days. I week later - no phone, no communication and no panel. I called and was told they didn't know why it was taking so long and would call me the next day to update me on the statues. The next day - still no phone. Another week came and went. I called back and asked for the manager - and was told she was out of the office for a few days but would call me first thing when she got Tuesday. Tuesday came and went and still nothing. After 5 weeks, I called and spoke to the manager finally... She told me the door would be in the next day and scheduled my technician. I asked her how she would make the situation right and was told that it was not there fault and they couldn't do anything. After complain to the manager I was given a $50 credit. Great technicians - but very poor communication and customer care with the office. Sad to say that I will not be using them again or recommending them.
John Hinkebein
A Response from: Martin

Please accept my apology for any frustration and inconvenience caused by the delay of the order you placed with us. When we spoke on Feb. 20, 2015 I informed you I was not satisfied with the information I had received from the distributor, but unfortunately there was nothing I could do to rectify the matter. I hope in the future if you have other garage door needs you will reconsider and allow us an opportunity to redeem ourselves.

Service Provided:
Garage Door Repair
Product:
Garage Doors