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Read what people are saying
about Precision Garage Door

Precision Garage Door of San Antonio
has received 6 reviews, averaging 1.00 Stars:
Review:

I was shocked the by the charges for a simple task. I was quoted a service call fee of $49.95. The technician arrived, got a ladder, unplugged and then plugged back in the inoperative unit. That was it, but an excessive “fee” added to the service call fee. He then suggested, “while he was there” lubricating the doors. That was about 5 minutes of using a spray can to spray springs and mechanism. Another ridiculously excessive “fee.” The total became $169! It was a mistake calling this company, the padded bill in no way reflected the brief, simple services all added to the service call. I will never call them again.
Robert Snip
Service Provided:
Garage Door Opener Repair
Review:

Not pleased. I authorized the work, it was finished and I paid. Later I called other garage door service companies to compare costs. After 3 estimates I got prices $300 and below, for the same work. Precision Charged me nearly $500. I guess my trusting nature cost me at least $200 this time around. Technician was nice and professional, unfortunately his company seems to be over charging for parts and service.
Mike Gramley
A Response from: Martin

Mike - Thank you for taking the time to review our company. Feedback from our customers is necessary to improve our business. Although our prices are quoted before beginning the job I understand you were displeased with our pricing. We are not the lowest in the industry nor are we the highest. We do however use a better grade of hardware including high cycle heavy duty springs.This enables us to better stand behind our product and service in the coming years. I am unable to say why the other companies were quoting you less. Perhaps the disparity in pricing comes in the product they sell. I can say that since we installed our springs, for the next three years should the springs break there will be no charge again for the springs. I thank you for your feedback. Regards

Service Provided:
Garage Door Repair
Review:

Best service!!! Would recommend highly without reservation!
Christine Toth
Service Provided:
Garage Door Repair
Review:

The cord came off a roller causing the door to come off it's tracks. I had all the springs and hardware replaced by Precision Door 14 months ago and was given a lifetime warrenty. However when the tech arrived I was advised the warrenty did not cover this and I was charged $199 for a job that took 30 minutes to repair. Extremely disappointed in customer service and the excessive charges for service.
Bob Amass
Service Provided:
Garage Door Opener Repair
Review:

Tried to give 5 stars but the first star would not respond. Recieived good service in a timely manner.
Carol Martin
Service Provided:
Garage Door Opener Repair
Review:

The technicians were great, super helpful and knew how to get the job done...very happy with them. BUT...I was very disappointed with the my experience with the office staff and sales team. They needed to order a panel for my garage door and said it would take less than two weeks. After 3 weeks no phone, no communication and no panel. My first phone call to the office - they told me the order was delayed because of the bad weather and it should be here in a few days. I week later - no phone, no communication and no panel. I called and was told they didn't know why it was taking so long and would call me the next day to update me on the statues. The next day - still no phone. Another week came and went. I called back and asked for the manager - and was told she was out of the office for a few days but would call me first thing when she got Tuesday. Tuesday came and went and still nothing. After 5 weeks, I called and spoke to the manager finally... She told me the door would be in the next day and scheduled my technician. I asked her how she would make the situation right and was told that it was not there fault and they couldn't do anything. After complain to the manager I was given a $50 credit. Great technicians - but very poor communication and customer care with the office. Sad to say that I will not be using them again or recommending them.
John Hinkebein
A Response from: Martin

Please accept my apology for any frustration and inconvenience caused by the delay of the order you placed with us. When we spoke on Feb. 20, 2015 I informed you I was not satisfied with the information I had received from the distributor, but unfortunately there was nothing I could do to rectify the matter. I hope in the future if you have other garage door needs you will reconsider and allow us an opportunity to redeem ourselves.

Service Provided:
Garage Door Repair
Product:
Garage Doors