Read what people are saying
about Precision Garage Door

My wife and I were super impressed with Wesley. First of all, he was on spot on time. He was professional, well dressed and very polite. He spent more time with me explaining what he would be doing, which I am not used to. You have a great young man working for you and you will always be our go to Overhead door specialist. Please tell Wesley thank you again from Theresa and I.

- Mark Anderson

Thank you so much for sharing this wonderful feedback! We’re thrilled to hear Wesley made such a positive impression with his punctuality, professionalism, and courteous approach. Taking the time to explain the process and ensure you felt comfortable is exactly the kind of service we strive for. We’ll be sure to pass along your kind words and thanks to Wesley — he’ll be so happy to hear them! It means a lot to us that you’ve chosen Precision as your go-to overhead door specialist, and we look forward to serving you both in the future.

Always a great job.

- Bernard Groomes

That’s so great to hear — thank you! We love knowing we consistently deliver the kind of service you expect. Your continued support means a lot to our team, and we’re always happy to help whenever you need us! Thank you again for always choosing Precision Garage Door Service!

Wes was superb - great personality, thorough diagnosis and explanation of options. Completed work in a timely manner. Very pleasant to work with! Overall OUTSTANDING experience!

- Shari Cannon-Mackey

We absolutely love hearing this — thank you! It’s fantastic to know Wes delivered such a thorough diagnosis, clearly explained your options, and completed the work efficiently. His personality and attention to detail truly make a difference, and we’re so glad that came through in your experience. An “OUTSTANDING” experience is exactly what we aim for every time. We appreciate you choosing Precision and taking the time to share your feedback!

Ricky Hernandez did a great job fixing my garage door. He was very attentive in doing his job and is very friendly and respectful. He explained things to me regarding how to maintain the garage door in a good working condition. He was very informative and patient answering the concerns I had. He is a great employee! Thank you for your great customer service. Delia Lizette TIjerina

- Delia Lizette Tijerina

Delia, thank you so much for taking the time to share this wonderful feedback! We’re thrilled to hear that Ricky Hernandez took such great care of you. His attentiveness, friendliness, and patience are exactly what we strive for, and it’s great to know he made sure all of your questions were answered and that you felt confident about maintaining your garage door moving forward. We’ll be sure to pass along your kind words to Ricky — he’ll truly appreciate them. Thank you again for choosing Precision and for highlighting the care and dedication of our team!

Ricky arrived on time and full of happiness. Glad to see a tech with personality. He fixed my door with upgraded parts and all was good. Keep up the good work!

- JAMES & MELISSA LING

This made us smile — thank you! We love hearing that Ricky showed up on time and brought great energy with him. Personality absolutely matters, and we’re glad it made a difference in your experience. Even better that he was able to upgrade the parts and get your door running perfectly again. We’ll be sure to share your encouragement with him. Thanks so much for the kind words and support!

Jason Rainy was more than excellent today. We ended up buying a whole new garage door system. He and his lead (Aron) walked us through the information and helped us to decide to replace our old system . They gave us the pros and cons of several options. I'm pleased to be working with your people.

- Connie Redmond

This is fantastic to hear and thank you for sharing! We’re so glad Justin and Aaron took the time to walk you through all your options and clearly explain the pros and cons so you could make the best decision for your home. We truly appreciate you choosing Precision and are excited for you to enjoy your beautiful new door!

We had previously had garage door repair done and were pleased with the work and the honesty of the technician. Decided to go with purchase of new garage door after consulting with tech.

- Cindy Gonzales

That’s wonderful to hear — thank you for coming back to us! We’re so glad your previous repair experience left a strong impression and that the technician’s honesty helped you feel confident moving forward with a new garage door. That’s exactly the kind of relationship we aim to build. We’re excited for you to enjoy your new door and truly appreciate you choosing Precision again!

The two gentlemen from Precision were friendly and very communicative: they listened to my issue, they addressed it and inspected my door. They adjusted the door and worked on my remotes. I highly recommend them. Thank you for excellent customer service.

- Mikel Brightman

This is so great to hear — thank you for sharing! We’re delighted that our team was friendly, communicative, and took the time to really listen to your concerns. Making sure everything is inspected, adjusted properly, and fully working — including the remotes — is all part of delivering the complete service you deserve. Your recommendation and kind words about our customer service truly mean a lot. Thank you for choosing Precision!

I contacted Precision Garage Doors and received help quickly. Patrick spotted the trouble almost immediately and repaired the door in minutes. He also noticed "loud banging" that was occurring every time the door went up and down. He fixed that problem as well and now my garage door goes up and down very smoothly. Patrick was very professional, patient and extremely knowledgeable. He was also very honest and didn't try to sell me a new door but simply explained the problems and mentioned the door just needed to be maintained. I wouldn't go with any other garage door company.

- CYNTHIA SANCHEZ

This is wonderful to hear — thank you so much for sharing your experience! We’re thrilled Patrick was able to quickly diagnose the issue, take care of the repair, and even resolve the loud banging so your door is running smoothly again. That kind of thorough, attentive service is exactly what we aim to provide. It also means a lot that you noticed his honesty and straightforward approach. We believe in educating our customers and recommending only what’s truly needed. Your loyalty and kind words truly make our day. We’re grateful you chose Precision and look forward to being your go-to garage door team whenever you need us!

Paul as fast and professional. Explained the issues repairs and my options.

- angela kaiser

That’s wonderful to hear! We’re so glad Paul was able to take care of everything quickly and walk you through the issues and your options clearly. It’s always our goal to make the process smooth and stress-free. Thank you for choosing Precision — we truly appreciate you!

Searching for local companies and I was listed as a customer

- Marvin Reininger

Thank you so much for the five-star rating! We’re honored to have you listed as one of our customers and truly appreciate your support. If there’s ever anything you need, we’re always here and happy to help!

Easy to make an appointment for any day of the week, 7 days a week. I’ve had various technicians from Precision over the past few years and all are well equipped and very knowledgeable. Pricing is very competitive and stand behind their work. Patrick M kept me informed as to what he doing and made sure I was satisfied with the results.

- Mark Lindenberg

Thank you for the great review and for being a longtime customer! We’re glad scheduling has been convenient and that our technicians have consistently provided knowledgeable, well-equipped service. It’s wonderful to hear Patrick M kept you informed throughout the process and made sure you were completely satisfied. We truly appreciate your continued support and look forward to helping you again whenever needed!

I chose Precision b/c I have used you in the past. Very professional & thorough servide, Thanks very much

- Curt Pearson

Thank you for choosing Precision again—we truly appreciate your continued support! We’re so glad to hear you received professional and thorough service. It means a lot to us that you’ve come back, and we’re always happy to help whenever you need us.

Scottydog K: Excellent service, as usual. We've been a Precision Garage customer for several years and never had bad service from them. Today was no exception as our technician, Mr. Vasquez, if I remember correctly, arrived right on time and quickly resolved the initial problem and also checked everything else to make sure all was working well. He was great. Also, cost effective; the company prices are very reasonable for the work done.

- Prescott Kabrich

Thank you for being such a loyal Precision Garage customer—we truly appreciate your continued trust over the years! It’s wonderful to hear that your recent experience lived up to the standard you’ve come to expect from us. Providing thorough and reliable service is always our goal. Thank you again for your kind words and ongoing support!

Aaron and Juston were sent to my home to inspect a garage door opener that was making a bad noise when it was operated. They did their safety inspection and found that the motor and chain were all part of the problem. They gave me the estimates to repair or to replace. I decided to go ahead and replace it since the home is 23 years old. They did a great job replacing the opener and all of the other things that were needed like springs, pullies, bearings.

- Ron Lutz

Thank you for sharing your experience! We’re glad Aaron and Justin were able to thoroughly inspect your system, explain the issue clearly, and provide options so you could make the best decision for your home. Replacing key components like the springs, pulleys, and bearings along with the opener was a smart investment—especially on a 23-year-old system. We appreciate your trust in Precision and are happy to hear the job was completed to your satisfaction!

I contacted Precision Garage Door because my garage door wasn’t working properly, and the entire experience was excellent. Scheduling a service appointment was simple, and the technician arrived exactly when promised. I had the chance to work with Patrick, who clearly understood the issues I was dealing with and addressed every concern I had. It was a great experience overall, and if I ever need garage door services again, I know exactly who I’ll call.

- Jeff Gallagher

Thank you so much for the wonderful review! We’re thrilled to hear that scheduling was easy and that Patrick took great care of you. He truly takes pride in understanding and addressing each customer’s concerns, and we’re glad that showed. We appreciate your trust in Precision Garage Door and look forward to being here whenever you need us again.

Technician arrived at stated time, which pleased me and my wife. He explained what might have caused our door to have the problem since it worked well om its own. He serviced our door, tightening bolds, rebalancing springs and lubricating where needed. He was quick and thorough, and very courteous.

- Nicolas Garcia

Thank you for taking the time to share your experience. We’re glad the technician arrived on time and took care to explain the possible cause of the issue. It’s great to hear the service was thorough, efficient, and courteous, and that your door is now properly adjusted and running smoothly. We truly appreciate your kind feedback and the opportunity to help you and your wife.

Brian was very good at explaining what our problem was with the opener. Also suggested maintenance on the garage door. When he got thru he explained what he found and repaired.

- Fredrick And Mary Baird

Thank you for the great feedback! We’re happy to hear Brian took the time to clearly explain the issue, suggest helpful maintenance, and walk you through everything he found and repaired. We appreciate your trust in Precision and are glad we could help keep your garage door running smoothly!

Patrick came over early which was great cause garage door was stuck in up position. Patrick explained what was broken. He replaced all broken parts and did a tune-up on the door. Door moves great now. Patrick gave me his company card and receipt and warranty. I will definitely recommend him to my neighbors. Thank you Patrick great work.

- Socorro Servantez

Thank you for taking the time to share such a wonderful review! We’re so glad Patrick was able to arrive early, clearly explain the issue, and get everything repaired and tuned up so your door is running smoothly again. We truly appreciate your recommendation to your neighbors and your kind words—Patrick will be thrilled to hear them. Thanks again for choosing Precision, and we’re always here if you need us!

Absolutely perfect, and a joy to see Brian work and chat, VERY THROUGH. THANKS

- Mary & Barry Larson

Thank you so much for the fantastic feedback! We’re thrilled to hear everything was absolutely perfect and that Brian made the experience such a joy. His thoroughness and friendly approach are exactly what we strive for. We truly appreciate your kind words and thanks for choosing Precision!

Garage door opener worked for 1 day now it does not work at all.

- Milan Whitman

We wanted to follow up regarding your garage door opener after our recent service visit. We sincerely apologize for the inconvenience you experienced and hope the opener is now functioning properly. If you are still experiencing any issues or would like to discuss your experience further, we warmly invite you to reach out to our management team directly so we can assist you promptly.

I am very dissatisfied with the overall service call. Although the broken torsion spring was ultimately repaired. The following points are why I rate this a single star. Your service rep spent the first part of this call (30- 40 mins) as a sales person and not a service tech. I had to go through his "sales pitch for additional pricing addons" before he actually got to addressing the issue I called Precision about. Secondly, because both of my vehicles were stuck inside the garage because of the single broken torsion spring, I felt compelled to accept your outrageous service pricing so that the work could be completed and I was able to get back to my daily planned activities. By outrageous, I mean your bill that I signed off for. Setting aside the center bearing replacement cost and the approximate cost of the two torsion springs; your labor cost came out to $485 per hour. Since your marketing material indicated free service charge for any repairs performed this would not be part of the high labor cost. The actual repair time was closer to 35-40 mins versus an hour. At $485 labor cost per hour, there is no way I would seek out Precision for any future needs nor recommend them to anyone. You asked if my expectations were met and I am giving you my thoughts of the experience. Sincerely yours;

- Michael Slattery

Thank you for providing your feedback. We sincerely apologize that your service experience did not meet your expectations, despite the repair being completed. We regret that the visit felt overly sales-focused and that the pricing and timing caused frustration, particularly given the inconvenience you were experiencing. Your concerns regarding transparency and value are important to us and will be reviewed by our management team. We encourage you to contact us directly should you wish to discuss this matter further.

I forgot to include my comments on the technician who provided my service today. His name was Christopher Figueroa, very professional, shared information about his experience and training when I asked, appearance good, answered my questions, made improvement suggestions on door upgrade, was a very professional person who represented Precision Door well. Ruth Bond 8426 Branch Hollow Rd Universal City, TX 78148 Suggest you have a place on Service Performed as general maintenance on garage door for a customer to check.

- RUTH BOND

Thank you for sharing your experience with Christopher Figueroa. We’re delighted to hear he provided professional, knowledgeable, and courteous service, answered your questions, and offered helpful suggestions for your door. We’ll be sure to pass along your kind words to him, as recognition like this means a lot to our team. We also appreciate your suggestion regarding a customer feedback section on service performed, and we’ll take it into consideration.

Next day service, great communication, arrived at time scheduled. Wes wasn’t technician. He listened to me, understood the issue another company didn’t, knowledge, reviewed all my options & differences & very nice. I highly recommend.

- Cindi Burress

Thank you for taking the time to share your experience! We’re thrilled to hear that Wes was able to listen, understand the issue, and provide clear options. It’s great to know that our team’s communication and punctuality made a positive difference. We truly appreciate your recommendation and kind words!

I had purchased a new garage door about two years ago. Well two bolts came loose and the bracket holding the top panel on the track came off. The door wouldn't close. So I found one bolt and reconnected it temporarily. I had to pay $159 for them to service it. Which should be covered under the warranty I feel.

- Kevin Jones

Thank you for your feedback. We’re sorry for the inconvenience caused by your door not operating properly. While we’re glad our team was able to restore operation, our labor warranty is one year from the date of service, as noted on the invoice signed at the time of purchase. Since the installation occurred approximately two years ago, the service visit was not covered under warranty. If you would like to discuss this further, we encourage you to contact us directly.

Our technician was courteous and polite. The price was outrageous, but I didn’t have time for another estimate. It was double what I paid in 2018. I got the story of supply chains and better quality than builder grade, but honestly felt ripped off. Won’t be using Precision Overhead Door again.

- William Johnston

Thank you for taking the time to share your feedback. We sincerely apologize that the pricing did not meet your expectations, despite the professionalism of our technician. We understand your concerns and regret that your experience left you feeling disappointed. Your comments will be shared with our management team, and we welcome the opportunity to speak with you directly should you wish to discuss your concerns further.

I called Friday afternoon at 4:30p needing an underpowered motor replaced......I was fully expecting it to take at least week for troubleshooting, delivery, install, etc. To my pleasant surprise, Patrick was at my door by 8:00a the next morning, and new motor was installed by 10:00a. Great service.

- Joshua Layton

Thank you for the great review! We’re so glad Patrick was able to exceed your expectations with such a fast turnaround. Providing prompt, efficient service is always our goal, and it’s great to hear everything was taken care of so quickly. We truly appreciate your business!

Guys were very professional and courteous. Only thing preventing five stars is the price

- Gil Griffin

Thank you for taking the time to share your feedback. We’re glad to hear our technicians were professional and courteous. We understand pricing can be a concern, and we strive to provide high-quality service, reliable parts, and experienced technicians to ensure long-lasting results. We truly appreciate your business and hope to serve you again in the future.

Ricky Hernandez was courteous, professional and knowledgeable. He was a pleasure to work with. I will recommend Precision Garage Door Service.

- Robert Korte

Thank you for the wonderful review! We’re so happy to hear that Ricky Hernandez provided courteous, professional, and knowledgeable service. He truly enjoys taking care of our customers, and your kind words mean a lot. We appreciate your recommendation and look forward to helping you again whenever you need us!

Amazing company and great service! We had an emergency right before the upcoming winter freeze, and our garage was no longer functional. Ricky came out an hour earlier than planned and was able to diagnose the issue right away. We needed a new garage door. He was patient and explained the options to me. The installation started in less than an hour. They did a great job installing a new garage with new equipment. Wyatt was helpful at the end to show me how to use the new device. I was very impressed from the first phone call I made until the end. I would highly recommend Precision Overhead Door for any needs. Everything was fixed before 5 pm, and my family was safe from the winter weather. The team at Precision Overhead Door made a stressful situation as pleasant as it could be and helped us out!

- Hayley

Thank you so much for taking the time to share this amazing feedback! We know how stressful it can be to have an emergency—especially with winter weather approaching—and we’re truly grateful you trusted Precision to help. We’re so glad Ricky was able to arrive early, walk you through your options, and get things moving quickly, and that Wyatt could make sure you felt confident using your new door and equipment. Knowing your garage was fully restored and your family was safe and comfortable by the end of the day means everything to us. Your kind words and recommendation truly made our day, and we’re honored to have been there when you needed us most!