1(877)878-3919

Kevin Walls

Kevin Walls
Technician
Reviews: 45
Average: 4.73 stars
Kevin Walls has received 45 reviews, averaging 4.73 Stars:
1 2 3 4 5

Kevin Walls's Bio:

My name is Kevin Walls and I relocated to San Antonio in 2013 and felt right at home. My beautiful wife and I are the lucky parents to an incredible little girl. In my spare time, I enjoy cooking on the grill, spending time with my family. I love all kinds of heavy metal and rock music. I am passionate about what I do and take great pride in providing only the best for our customers. Thank you for trusting me with your garage door needs!

Review:

Kevin did an excellent job.

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Kevin Walls Service Provided:
Garage Door Opener Install

Product:
Opener

Technician: Kevin Walls
Review:

Timely and efficient service replacing our old and broken overhead door motor system and its component parts. Technician was careful to keep the work area clean. Work was performed quickly and in a professional, safe manner. Tech explained various system functions and tested everything before leaving.

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Kevin Walls Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technician: Kevin Walls
Review:

Great work. Showed up on time, actually early. And cost significantly less than another company I’ve used. Very professional.

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A Response from: Martin Behrens

Time is precious to you as well as ourselves. We have much pride in being prompt and professional.

Kevin Walls Service Provided:
Garage Door Repair

Product:
Springs

Technician: Kevin Walls
Review:

Kevin was great. Showed up on time, did not try to sell us anything and repaired our garage door perfectly. It's more than 40 years old, and now it operates like a charm!!! Thanks to Precision Garage Door! D Stone

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A Response from: Martin Behrens

What music to our ears! Everyone hates a sleazy salesmen. We have hard workers who make doing the job a top priority. We focus much more on product and knowledge training than sales. Such a relief it shows!

Kevin Walls Service Provided:
Garage Door Repair

Technician: Kevin Walls
1 2 3 4 5
Date: 09/26/2022
Garage Door Repair
,
Review:

They billed for a service never provide

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A Response from: Martin Behrens

We welcome feedback of all kinds. We listened to your call recording and you were absolutely correct that none of our representatives had informed you about the service charge. With gas prices as they are we can not afford to come to customers houses and charge nothing. We have fixed this situation for future callers already. Thank you for mentioning that to us. We hope you understand our position and would still welcome the chance to earn your business in the future if the need arises.

Kevin Walls Service Provided:
Garage Door Repair

Technician: Kevin Walls
Review:

I was just trying to get a repair so that I could order a garage door to replace. But Kevin opted to say he couldn’t fathom making a repair knowing that the door needed replacement instead of repair.

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A Response from: Martin Behrens

Thank you for expressing your thoughts Mr. Aleman. We are constantly trying to tend to our customers needs and appreciate your feedback. I must however insist our technician did the right thing! We CAN NOT in good conscious fix a door that even by your own definition needed to be replaced as a whole. A band-aid on a a door that serves as a moving wall in your home and has the possibility of crashing down on children, pets, vehicles etc is simply too dangerous. Our company would be liable but more importantly the physical danger could be extreme. We hope you understand why we declined the work on your garage and did not charge you at all. We can't risk our integrity. We hope to be your choice for garage door replacement in the future.

Kevin Walls Service Provided:
Garage Door Repair

Technician: Kevin Walls
Review:

Quick at getting tech to location within hour of my phone call. Walked through building and measured out framing and placed quite within minutes. Very good service and will recommend to family and friends.????

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A Response from: Martin Behrens

Absolutely pleased to hear we were able to service you so fast. We live in a busy, fast paced world and we aim to keep up with that. Love that fast service included good enough to gain your referral. That in itself is the biggest compliment and is such a big deal for us to hear. Thank you!!!

Kevin Walls Service Provided:
Install Garage Doors

Product:
Garage Doors

Technician: Kevin Walls
Review:

Outstanding customer service. Excellent technicians

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A Response from: Martin Behrens

Outstanding customer service is one of our main goals. Thank you so much for noticing and commenting!

Kevin Walls Service Provided:
Garage Door Repair

Technician: Kevin Walls
Review:

I was pleasantly surprised to get an appointment the same day I called. The technician, Kevin was very friendly and professional, explained my options and had my two garage doors completely rebuilt in about two hours. I am so glad a neighbor recommended Precision to me.

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A Response from: Martin Behrens

YES! A referral from another is the best compliment there is. We are so pleased you are satisfied and look forward to being your permanent garage door company. Keep those referrals coming Mr Ball! Thanks so much for the mention.

Kevin Walls Service Provided:
Garage Door Repair

Product:
Springs

Technician: Kevin Walls
Review:

Double door, spring broke, cables came off what a mess. Called Precision Door, Kevin came out and within an hour was back in business. Kevin gave me options and I elected to upgrade from a single spring to dual springs and much sturdier cables, new rollers and now Door operates like new!!! Thanks for the great service.

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A Response from: Martin Behrens

So glad we were able to fix your garage door issue in under an hour. We try to do it in less than 2 hours but 1 hr is even better! We are elated to hear our techs are doing their jobs so very well!

Kevin Walls Service Provided:
Garage Door Repair

Product:
Springs

Technician: Kevin Walls
Review:

Replaced the spring on overhead garage door. Purchased door opener a few months ago and Tech offered to replace the spring informing us that it could fail. When door wouldn’t open thought he was trying to eliminate the known failure that was coming.

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A Response from: Martin Behrens

Thank you Charles for pointing out the expertise of our technicians. We are always trying to help, not sell. We pride ourselves on genuine communication with each customer. Great to hear it's working and preventing problems!

Kevin Walls Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Kevin Walls
Review:

Kevin was actually early which was much appreciated. Went through all options on door repair. We chose to upgrade with all new parts even though we could have done just the springs. Kevin was very professional and finished the job in a timely manner. Clean and considerate. Will recommend Precision to anyone who asks. We will continue to ask for Kevin in the future.

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A Response from: Martin Behrens

What an amazing and heartfelt review Susan. Thank you!! We would love to service anyone you recommend and their garage door needs. We aim to retain the loyalty and satisfaction of repeat customers like you. Thank you again for such a kind review!

Kevin Walls Service Provided:
Garage Door Repair

Product:
Springs

Technician: Kevin Walls
Review:

Kevin was very professional, worked quickly since he obviously knows his trade!!! Very satisfied with Kevin and Precision????????! We will recommend this company to everyone.

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Kevin Walls Service Provided:
Garage Door Repair

Technician: Kevin Walls
Review:

Kevin was on time and even called to tell me he was on his way. When he arrived he explained what needed to be done. He was very friendly and finished in a timely manner. Pointed out a couple issues and took care of them right away. So glad I called Precision. Thank you.

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A Response from: Martin Behrens

Renee, thank you for going into detail regarding your happiness with our service! We aim to please.

Kevin Walls Service Provided:
Garage Door Repair

Product:
Remotes / Keypad

Technician: Kevin Walls
Review:

Very quick and efficient service! Than you!

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A Response from: Martin Behrens

Hello Mona thank you for leaving us a 5 star review!

Kevin Walls Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technician: Kevin Walls
Review:

Excellent job! Kevin called to let me know he could come a little earlier than scheduled. He was professional, polite, and very efficient at what he did. He offered several different options of work that could be done. I elected to just do the necessary repairs and felt no pressure to do anything else. It felt like he was happy to be here and was happy to help. God bless your entire staff. Thank you.

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A Response from: Martin Behrens

Hello Paul thank you for taking time to leave us a 5 star review! We appreciate your business.

Kevin Walls Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Kevin Walls
Review:

Kevin did a fantastic job. This is my third house with replacing garage door openers and using precision. And in every location every time they have been exceptional as far as their timeliness and professionalism.

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A Response from: Martin Behrens

Hi. Mr. Cherchian, thank you for your review on our team and technician, Kevin! We are always very pleased to hear when our customers have had a good experience w/ us. We appreciate your business, and allowing us to serve all your garage door needs!

Kevin Walls Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Technician: Kevin Walls
Review:

Booked my appointment online as soon as my torsion spring had snapped around 7pm. By 10am the next day, Kevin Walls was at my house, and he called about 30m ahead of time to let me know he was on the way. Kevin was a fantastic technician and very personable. There was no up-selling, and he worked with me on what I need and don’t need. He completed the job in less than an hour, and he walked me through the work when he was done. Everything is digital with Precision as well. They bring an iPad, show the detailed breakdown of your bill, and process payment electronically with an email receipt. Thanks Kevin!

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A Response from: Martin Behrens

Hello Mr. Campbell, we appreciate you taking the time to give us, and our tech a great review! We appreciate your business!

Kevin Walls Service Provided:
Garage Door Repair

Product:
Springs

Technician: Kevin Walls
Review:

Excellent service, prompt, friendly and knowledgeable. I would definitely recommend for all garage needs!

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A Response from: Martin Behrens

Hi Ms. O'connor, thank you for your review and future recommendations. We appreciate your business!

Kevin Walls Service Provided:
Garage Door Repair

Technician: Kevin Walls
Review:

Amazing customer service and quick response time Highly recommended

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A Response from: Martin Behrens

Hello Kevin thank you for the 5 star review!

Kevin Walls Service Provided:
Garage Door Repair

Product:
Springs

Technician: Kevin Walls
Review:

Kevin Walls went above and beyond to help us today, thank you SO much!

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A Response from: Martin Behrens

Hello Lesley thank you leaving us a review!

Kevin Walls Service Provided:
Garage Door Opener Repair

Technician: Kevin Walls
Review:

I used Precision for the first time today! Kevin was the technician. He was kind, knowledgeable, and overall great to work with! So happy with the work he did on our garage door/system.

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A Response from: Martin Behrens

Hello Erica thank you for leaving us a review! And we hope to be your go to company for any future door needs.

Kevin Walls Service Provided:
Garage Door Repair

Product:
Belt Drive Garage Door Opener

Technician: Kevin Walls
Review:

service technician really needs to know the values of life. The strong value that I believe in is being HONEST. The service technician that you sent to my house was not honest and deceiving. I end up paying the price through financial distress...so this is why I chose this rating. Also my first is miss spell....Rodolfo

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Kevin Walls Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Kevin Walls
Review:

Quick repairs and well done.

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A Response from: Martin Behrens

Hello Napoleon thank you for the 5 star review!

Kevin Walls Service Provided:
Broken Garage Door Spring Repair

Technician: Kevin Walls
Review:

Great service by Kevin.

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A Response from: Martin Behrens

Hello Mr. Deliganis we appreciate the 5 star review!

Kevin Walls Service Provided:
Garage Door Opener Repair

Technician: Kevin Walls
Review:

Kevin did a great job repairing our door!!

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A Response from: Martin Behrens

Hello Mr. & Mrs. Oroszi thank you for taking time to leave us a reivew!

Kevin Walls Service Provided:
Broken Garage Door Spring Repair

Product:
Garage Door Opener

Technician: Kevin Walls
Review:

I called for estimate on Friday and had appointment on Saturday.Kevin was awesome!Great worker and cleaned mess up before heading out.The best part all parts were on hand in the work truck .

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A Response from: Martin Behrens

Hello Ms. Miranda thank you for taking time to leave us a review!

Kevin Walls Service Provided:
Broken Garage Door Spring Repair

Product:
Belt Drive Garage Door Opener

Technician: Kevin Walls
Review:

Kevin & Patrick did an Outstanding Job - rated 6 stars in my opinion - will highly recommend to my neighbors when their shitty garage doors break like mine - all the same builder - Sitterle

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A Response from: Martin Behrens

Hello Mr. Serna thank you taking time to leave us a review! We definitely do appreciate you leaving us a great review!

Kevin Walls Service Provided:
Garage Door Repair

Product:
Springs

Technician: Kevin Walls
Review:

Garage door repair (replacement of the springs). VERY impressed with the timeliness, professionalism and courtesy of Kevin. No high pressure sales pitch or fancy talk just got right down to business and gave me the estimate before he started working. He also highlighted the need for annual servicing while giving an accurate and honest status report on my system. I WILL call again if I ever need garage door work on the future. Thank you!

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A Response from: Martin Behrens

Hello Mr. Buckley thank you for taking time to leave us a review! We look forward to any future business with you!

Kevin Walls Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Kevin Walls
Review:

Professional and timely service. Thank you

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A Response from: Martin Behrens

Hello Matt thank you for taking time to leave us a review!

Kevin Walls Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Technician: Kevin Walls
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Precision Overhead Door of San Antonio
Office: (210)590-1250
2502 Freedom Drive
San Antonio, TX 78217