Read what people are saying
about Precision Garage Door
Precision Garage Door of San Antoniohas received 98 reviews, averaging 4.02 Stars:
Schertz, TX
Such a sweet commentary from you two. Thanks for taking a minute to comment!
New Braunfels, TX
Good job Expensive
- Luis Morfin
Thank you. Quality isn't cheap : )
San Antonio, TX
Came home from a trip and couldn’t get in my garage. I called Precision and someone was here with in an hour. Brett did a great job- very professional and left my garage very clean.
- Tessa Bodnar
Tessa- thank you so much for taking a minute to give such positive remarks! We strive to give an exemplary experience and we are glad it shows.
San Antonio, TX
I appreciated the timely response and fast turnaround as well as speed of repair. I do think the cost seems excessive, ie why is there a repair cost as well as labor? There were no parts involved.
- Thornton Mu
Hello Mr. Mu thank you for leaving us a review. In reviewing your invoice I do see that we charged a labor fee for rebalancing the door that was off track. Unfortunately due to COVID since January we have had 7 price increases, we have tried to absorb most of the cost. But unfortunately a small portion has to be passed on to the customer. Please feel free to give us a call if you have any further questions. We appreciate your business!
San Antonio, TX
I contacted your office because y’all have always been fast, reliable and do great work. Nur, came out assessed the situation and advised I need a new door. I am a little disappointed but understand it’s an availability situation and will patiently await your call. Nur, was helpful and I appreciated the fast response.
- Patty Resendez
Hello Ms. Rensendez, thank you for your review! Unfortunately that has been a challenge for us with availability. But we are doing our best to meet all our customers needs. We hope to get your door in as soon as possible. Please don't hesitate to contact our office. We appreciate your business.
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New Braunfels, TX
Was prompt. Door was very noisy, squeaking. Fixed it, now opens very quiet.
- Delores Scanlon
Thank you for leaving us a review, Delores!
San Antonio, TX
The Svc Rep, Jason Dawson, quickly identified the problem of a wiring defect. He also noticed that one of the brackets was broken and needed replacement. Also said the rollers needed to be replaced. After work was completed it was a noticable improvement of the garage door opening and closing and much quieter. I would have given a 5 star rating except for price of parts. I was given a little price break on the overall billing. I still do highly recommend this company.
- Charles Buckley
Mr. Buckley, Your 100% satisfaction is important to us. We highly value your feedback, and we sincerely appreciate the time taken to leave us your review! I realize that you were displeased with our pricing. As in any business, the price of the part(s) is not the only consideration when establishing a selling price. Factors such as insurances, overhead, technician certification, gasoline, liability, salaries, 24/7 live operators/service and advertising all must be considered when establishing pricing. We hope to be doing business with you in the future! I am in high hopes that the service we provided will ensure that your garage stays problem free for years to come.
San Antonio, TX
When our garage door broke, I searched on the internet for a repair company. Precision Door was rates highly by others, and they did not disappoint. They came out quickly, professionally and determined what needed to be done. By the next day our problem was resolved.
- Nichole & nathan Faylor
Mr. and Mrs. Faylor, We are always doing our best to resolve your garage door issues as soon as possible--your 100% satisfaction is important to us! Thank you for the time taken to provide your feedback.
Product:
San Antonio, TX
Good
- Tim Scott
Mr. Scott, Thank you for your review! We appreciate your business.
San Antonio, TX
Technician didn’t know why remotes didn’t work properly. Could only offer to sell me new ones at a price that was way too high. Mechanical work was fine.
- Andy Faber
Mr. Faber, We need feedback from our customers, both good and bad, to improve our business! I realize you are displeased with our pricing, and I am in hopes that the service that we provided will ensure that your garage remains trouble free for years to come. Please feel free to contact me to discuss this matter further.
San Antonio, TX
Quick And easy
- Mira Spillman
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New Braunfels, TX
great service. he was quick friendly and early and informative
- Craig Van ryswyk
San Antonio, TX
Waylan did an excellent job of solving the garage door problem. He even gave some troubleshooting suggestions. Thank you Precision Door Company
- Jean Hopkins
Mr Hopkins, Thank you for sending in your review. I'm glad that Waylan got your problem solved and was able to give you some helpful suggestions. We look forward to doing business with you in the future, should there be a need.
San Antonio, TX
Waylon is very polite & did a nice job. My complaint is that he left dirty hand prints on the newly painted white walls all around the door, motor, & wall switch.
- John & holly Wheeler
San Antonio, TX
Got off to a shaky scheduling start but once resolved, the service was exceptional. Very patient and thorough in performing the repair. Many thanks!
- Satisfied Customer????????
San Antonio, TX
Your guys were knowledgeable and got right to business when they arrived. Asked the right questions to assess the situation and ensured that I could operate th door in question before they left. Both guys could work for me anytime. Thanks
- Paul Simonson
Boerne, TX
Their service call of $49 was very reasonable. They came the same day. Their work so far looks great. The only down side was that the whole garage door opener was a little pricey and they only had one model with them to fit my existing one. However, I chose not to wait and had it installed that day.
- Martin Arellano
Adkins, TX
Service was good and quick, response time was good, one day from initial call, installer explained everything and did maintenance on door after instillation
- R D Rowland
New Braunfels, TX
Very pleased and satisfied with workmanship. However, the price of $665.00 was a little steep. Although the work and part came with lifetime warranty. The competitor offered the same work (torsion spring conversion) for less to include a two-year warranty parts and labor ($389.00). Not for sure if the difference in your prices is connected to the lifetime warranty. But $276.00 is a little pricy for an extended warranty. Overall Dan the technician did an outstanding job in installation and adjustment of my broken garage door. Thanks
- Craig Prince
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Schertz, TX
i was pleased with the service. It was timely and the technician was polite and knowledgeable.
- Ladonna Smith
San Antonio, TX
5 star rating for Jason. Very satisfied with his work.
- Javier Esparza
San Antonio, TX
Technician was on time and very knowledgeable. Price was right and service accrprable. Would definitely use them again.
- Deborah Melton
San Antonio, TX
Back in June 2016 Precision Garage Doors installed a new door for me. Recently I noticed that It was binding some causing it to make a lot of noise. A repairman was dispatched within a day and door was fixed. Good part was the repairman explained to me what was causing my problem and how I could fix it in the future. Job well done. Thank You
- Arthur Mcewen
San Antonio, TX
I contacted Precision and a technician was sent out to look at the sealers at the bottom of my 2 garage doors. He looked at the sealers and said he could order some new ones, but they will be different. I accepted that. He also gave me a quote on the cost and added a $49 service fee when the repair was made. I asked what the service fee included and he told me that he would inspect the garage door system as part of that fee. The technician returned a few days later and installed the new sealers. They were quality parts and he installed them with no issues. The final price was actually lower than the price he quoted me. As I paid for the services I asked if he was going to inspect my garage door system as part of that service call fee. He told me that if the system is working fine, then an inspection is not needed. So, I got a light discount on the price, but my door system never got inspected.
- Rene Lopez
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San Antonio, TX
Great customer service. Fast service, helpful, friendly and wonderful staff. Would recommend. Great work
- Deirdre Kinard
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New Braunfels, TX
I am very satisfied with the work done on my garage door. It needed new springs and I had Jason put on new rollers as well, it was just a matter of time before they failed. I was initially impressed by the fact that my phone call was answered by a live person at 8:30 PM! The man stated that they would have Jason come out on Wednesday (I called Monday evening) and I would be his first call. He was to be here between 8 and 10 AM Wednesday morning. He called at 8:53 and stated he would be here at 9:20. He did not arrive until 9:35 but was knowledgeable and friendly. I guess my only issue is that although he arrived within the window of time given, if I was his first stop, he sure got started late and I needed to get to work myself. The repair was a bit pricey but needed to be done. The price included a service call charge of right at $50....I can understand charging for a service call if the customer doesn't need or want Precision to do the work, however it seems a bit "greedy" to charge for a service call when you got the job and are doing the repair....getting paid for the parts and labor....just sayin' Jason was a nice fellow who knows his stuff...so I gave you guys 4 stars.
- Lou Hyden
San Antonio, TX
He was professional and did the job quickly. Kept me well informed.
- David Fillmore
San Antonio, TX
Jason was extremely courteous and knowledgeable. A good experience!!!
- James Kirkland
San Antonio, TX
Always satisfied with the work your technicians do.
- John & eileen Riordan
New Braunfels, TX
Very good, Thank you!
- Randy Erlenbush
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Brent was very nice and informative and hope to have a new unit installed soon … have to order the equipment.
- Linda & jack Hogge