Read what people are saying
about Precision Garage Door
Precision Garage Door of San Antoniohas received 4435 reviews, averaging 4.94 Stars:
San Antonio, TX
At Precision we consider every customers' concerns to be valid. To our understanding your concern was the $90 labor fee, which our technician waived. It states clearly in your invoice #5881097 dated 4/12/22 to expect a labor charge if the need arose for us to come back to your house after 90 days. If he seemed dismissive it probably is because he was forced to call the office as we do not leave our technicians or customers in an unprofessional situation. A customer not wanting to pay for service is deemed highly unprofessional and we must be made aware immediately. Our technician did exactly as he was trained to do. We would very much like to retain you as a customer but not at the sake of our professional integrity.
Fair Oaks, TX
Fast service by a well trained and professional service staff. Got the problem detected and fixed within an hour. Same day service you give is unheard of in the market. Will definitely use you again. Regards, Charles
- Charles Korbell
We try very hard to do what the competitors can't, and serve people not only as quickly as possible but as correctly and as friendly as well!
Canyon Lake, TX
The gentleman who came to our house was very knowledgeable and helpful in explaining the issues with our 20 year old garage door. He quoted prices for the two options that he could provide to do the repairs, and after I selected an option, he was able to do major repairs and replacement of parts within 90 minutes. I watched him work and have confidence that he is experienced and really showed that he knew what he was doing. If I have a problem in the future, I will be happy to have him come back to fix the problem.
- Dan Carroll
Yes sir all of our techs train very long and very hard. I love that you mention making a selection! Offering customers different ranges of solutions is our specialty and only way we do business.
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Converse, TX
Quick service.
- Michael Twiss
Time is very, very valuable to us.
San Antonio, TX
Our installer, Patrick, was very professional, timely and made the install of our new garage door opener system smooth and quick. The company got me on the schedule very quick and the prices were very reasonable! I feel like they will stand behind their products and service. The garage door now opens and closes great and is so quiet.
- Susan Roach
Precision absolutely DOES stand behind our products and our services. We are flattered you noticed! Thank you!
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Technician: Patrick Mulholland
San Antonio, TX
Fast and courteous as well as skilled
- Gerald Busald
We believe in first learning your skills and developing your skillset and the quickness comes naturally!
New Braunfels, TX
Prompt, professional service, will recommend.
- Bill Nance
Thank you so much!!
Schertz, TX
I was very impressed with our technician James. He was very sincere and motivated in repairing our garage door. For being a new technician, he ensured the repair was done correctly the first time. My garage door is extremely heavy and in my opinion two technicians should have been sent. James seeked verbal guidance and did the job by himself. I commend James for his aggressive approach in doing his job and representing Precision Garage Door Repairs. His attention to detail is above approach.
- Guido Libertiny
James is an amazing tech. Thank you so much for your kind words!
San Antonio, TX
We are returning customers. Art provided excellent service and did so in a timely manner. Very satisfied.
- James & suzanne Castle
Excellent! Returning customers are the best example of the quality of workmanship we provide!! Thank you.
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San Antonio, TX
Friendly professional
- John A Linares
Short and Sweet is best!
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Seguin, TX
Luis performed excellent service for the installation of our new garage door opener. He went the extra mile in teaching us too
- Diane Roberts
Cibolo, TX
Service was friendly, fast, and professional. Technician explained the details of the repair and performed the work with high quality.
- Kelvin Boone
New Braunfels, TX
Garage door spring broke late one evening. Called at 7:00 am the following morning and a service tech was at the house by 8:10 and repair was finished by 8:45. Awesome service, great techs. Can’t go wrong with Precision. Highly recommend the lifetime warranty. Expensive up front but money saver in the long run
- Justin Bates
San Antonio, TX
Called at 2:30 and Kevin was here at 4:00. Extremely pleased with his promptness and explanation of what was the problem with my garage door. Did not try to “up-sell” me in any way. Plus my dog loved him and Cooper is a great judge of character. They will be my go-to from now on.
- Lanie Shearer
Canyon Lake, TX
Very professional
- Bob Eccleston
Thank you Bob!!
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Converse, TX
Excellent service and repair.
- John Myers
Quick and honest. Love it!!
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New Braunfels, TX
Jason, exceeded our expectations, he was friendly, he was very informative, and very helpful. He fixed our problem quickly and efficiently. We were very happy with his work. Will definitely recommend to others. Thank you for your help.
- David Lombardo
Thank you David for the vote of confidence! we aim to exceed expectation every time. We appreciate you taking a min to describe your experience with Precision!
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Schertz, TX
Fantastic job! Called early in the morning. The technician was at my house in an hour, and done with the repair in an hour. Thanks so much!
- Fredy Degollado
Everyone's time is precious. We get it. Thanks for the comments
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San Antonio, TX
My garage door spring broke and i called Precision Overhead Door of San Antonio after a quick search on the internet. Customer service very friendly and arranged a same day appointment between 2pm and 6pm. Art arrived just before 2pm and assessed the situation. I was given two options: a) basic repair or b) repair with upgraded hardware and lifetime warranty. I chose the option with all the bells and whistles. Art completed the job on the same day within an hour and a half working in the challenging tight space of my garage. The door now works perfectly with no grinding noises that I’m used to hearing. I am a very happy customer. Thank you, Art and Precision Overhead Door of San Antonio.
- Nicholas Ayre
Thank you so much for that level of detail! We strive very hard to be on time, not force or coheres, and basically keep you informed so the whole experience is noticeably better!
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San Antonio, TX
The service technician were absolutely awesome and amazing very knowledgeable, they explained everything that needed to be done and the reasoning for it I highly recommend your company and will definitely pass on your information to my friends and family Happy Holidays to you and your staff
- Burden Morris
That explanation BEFORE agreeing to services is so crucial. It ensures no customer feels "over-sold."
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San Antonio, TX
Mr. J. Dawson was great! Got our garage door up and running. It actually works better than when it was installed by the builder 6 years ago! Thank you for the quick, professional service. -J. Capps-
- Julie Capps
Awesome to hear!! yes....our guys are very skilled with these doors. We try to earn your business honestly with quality workmanship.
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San Antonio, TX
Mr. Dawson was patient with me and took the time to address my many questions when visiting to provide estimate. He has the heart of a teacher, which is a big plus in my book when selling products/services.
- William Reeb
Such a heartwarming comment! We agree Jason is so very kind, patient and approachable. The "teacher" description fits so well. He truly DOES care and it shows!
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New Braunfels, TX
Brent and James fast and efficient 5 stars
- Steve Ballinger
Loving those 5 stars!!!
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New Braunfels, TX
Brent came out to look at our opener because the chain had come off and wouldn’t open. Old opener was not reparable, so installed a new opener along with a key pad and helped program our vehicles. Very friendly
- Hampton Eudy
Safety is our main priority and yes its true sometimes that boils down to just replacing an item. When that's necessary we do it with a smile. Thanks for taking a min to review us
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San Antonio, TX
Technician was very professional and answered all questions that I had. He kept me informed of his availability and performed the repair and service quickly. Thank you.
- Kurt Bergstedt
You are very welcome sir. We love answering questions and informing our customers every step of the way.
San Antonio, TX
Had the spring on our garage door break today. We called Precision door, ans they set us up for a same day appointment. Our Technician, Art Fuentes, did an outstanding repair job, and thoroughly checked our door for proper operation. We are very happy with Prevision, and will definitely do business with them again. Thank you for such great service!!!
- Brian Hensley
Turning to us as a permanent garage door solution for your home is amazing for us to hear!! What a genuine compliment. We are equally dedicated to you in return!!
San Antonio, TX
Kevin was amazing! On time, professional, and straight to the point. Highly recommend!
- Jessica Akers
Straight to the point is always best we say. No one likes to be sold. Facts only from us! If you do, you do. If you don't, don't. But straightforward we will be every time.
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Schertz, TX
Brent was an excellent technical, very professional and knowledgeable. I have been very satisfied with the service I have received from your company.
- Lyndal Bush
Our techs train like surgeons- knowledgable and fast every time!
San Antonio, TX
Service with Precision is ALWAYS great. They send a tech out the same day you report an issue and staff on the phone and the techs are very polite and knowledgable. They even made it out to our house during the snow storm. Great product and great company. Highly recommend.
- Haley and chris Amick
Thank you Amicks for such a glowing review! We are so dedicated to our customers not even snow can stop us!
New Braunfels, TX
Great customer service at a great price completed quickly and seamlessly. Brent is knowledgeable through and great to work with.
- Rick Dalessandro
I think Im going to adopt that word "seamlessly" from you. It has taken decades of diligent study and practices to make it look just so easy. THANK YOU!
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I originally purchased my unit in April 2022. That service was great. I love the product. Today, there was a problem with opening the door. I called for service and Kevin determined the base unit needed to be replaced at a cost of $90. I was surprised by that and voiced my concern. Immediately Kevin called the office relaying that I was yelling at him and acted as if he was doing me a favor by even remaining on my property. The person told him to replace it free of charge, which I am grateful for. What I don’t like is the dismissive way that Kevin treated me and the untruthful accusation that I was yelling at him. He even said the person he was talking to agreed that I was yelling at him. Subsequently, I called the office and spoke with Julie, simply to state my side of the story so as not have a black mark on my record. I am very pleased with the responsiveness she delivered. Kevin may be a good technician and a great guy. However, if I were managing him, I would at the very least help him appreciate his role in representing your company towards customers that may have very valid concerns.
- Arlie Francis